COVID-19 update from Fiona
With the latest updates from the Government on restrictions to try and curb the second wave of COVID-19, we would like to reassure you that we are still safe and well - and we hope you are too.
Here in Devon we are fortunate that our office is in a separate building next to home, so we are able to work with some semblance of normality in these unusual times. Whilst we recognise it is difficult to think about travel right now, we WILL come through this - therefore I am very much here if you’d like to chat through future plans.
We are working on our next E-newsletter to come out this autumn and in January with a clearer picture for 2021/ 2022 we plan to send out our usual full colour newsletter which will be packed with news and ideas to help you plan your 2021 adventures and beyond.
Earlier in the summer, you will have received our brochure covering polar expeditions and voyages for 2021-22 and beyond. We anticipate these voyages will fill quickly so it is worth taking advantage of early booking offers if you are keen to make that journey of a life time. In addition many of the ships have issued special relaxed booking policies for their future Arctic and Antarctic voyages – options available include holding all new reservations free of charge for two months, reduced deposit requirements and extensions to final payment deadlines. Do ask for more details. If you’re not already on our mailing list and would like to be, please sign up in the box on the right.
This also seems an appropriate time to roll out our COVID-19 FLEXIBLE BOOKING POLICY.
In the wake of the COVID-19 pandemic Arcturus will aim to make the booking process as flexible and confidence inspiring as possible and where special conditions apply will adopt the flexible booking policies of all our overseas suppliers.
In addition, we offer our own layer of flexibility where your travel plans may be affected by any future COVID-19 outbreak and I will personally work with you to achieve the best outcome:
a) Should the UK Foreign & Commonwealth Office (FCO) change its guidance to advise against all but essential travel to the destination you are booked to visit, you have the option to postpone your holiday, rebook to a different destination or receive a refund.
b) Should your booking be impacted by COVID-19 in any other way, you have the option to change the destination of your existing trip or if this is not possible to postpone your trip to the next possible departure date. This will be done without us imposing additional charges. However, if applicable, you would be required to cover any difference in cost for the new trip.
Of course it goes without saying that all airlines/local suppliers/hotels/ships and transport providers will put in place the required COVID-19 safety protocols and we will send you more details on this before you travel.
Finally, thank you to so many of our clients who have brightened our days lately with lovely messages of support and fantastic feedback from trips taken earlier this year. We are thinking of you, and especially too of all our experienced and trusted operators and trip organisers around the world who enable us to fulfil your travel aspirations.
23 September 2020